I have Windows 7 and I'm trying to update Malwarebytes (Free) from 4.2.1 to the latest version, however I get this message when I'm about to restart. Under Norton's Firewall->Program Control, I have Malwarebytes, Malwarebytes Installer Service, Malwarebytes Service, Malwarebytes Setup, and Malwarebytes Tray Application allowed. I'm also not sure how to add or either. I added the main Norton folder to Malwarebytes' exclusion list and C:\Program Files\Malwarebytes to the Norton Scans Exclusion list, but attempting to add the other files listed in your link has Norton tell me it's an invalid location. Please add the items listed in this support article to Your AV 's allow list(s)/trust list(s)/exclusion list(s) particularly for any of its real-time protection components and likewise add Your AV 's program folder(s) (likely located under C:\Program Files and/or C:\Program Files (x86)) to Malwarebytes' Allow List using the method described under the Allow a file or folder section of this support article and do the same for its primary data folder which is likely located under C:\ProgramData (you may need to show hidden files and folders to see it). I would recommend creating exclusions between Malwarebytes and Your AV to help prevent any possible conflicts or performance issues. Malwarebytes for Windows will open once the installation completes successfully. Save all your work and click OK when you are ready to reboot.Īfter the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows. ![]() To uninstall all Malwarebytes Products, click the Clean button. Please attach the file in your next reply. To provide logs for review click the Gather Logs buttonĪ file named mbst-grab-results.zip will be saved to your Desktop
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